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Answered

URGENT - survey closed at 100 responses with business plan

  • Mar 4, 2022 8:04 PM UTC
  • 9 replies
  • 110 views

Hello, my survey was automatically closed at 100 responses even if I have paid for a business plan that allows 10 000 answers for month. How to activate again my survey ?

Please help this is a survey for business opening.

Isabel

Best answer by john.desborough

@Palomita9 - use this link to open a ticket with the Support Team

 

des

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    9 replies

    john.desborough
    Forum|alt.badge.img+6
    • john.desboroughCertified Partner
    • Certified Partner & Champion
    • Answer
    • Mar 4, 2022 8:06 PM UTC

    @Palomita9 - use this link to open a ticket with the Support Team

     

    des

    If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
      • Palomita9
      • Author
      • Explorer
      • Mar 7, 2022 8:53 PM UTC

      Dear John,

       

      Many thanks for your kind help. I have found the solution on paramaters access.

      The issue is resolved.

      Have a good week.

      Isabel

        Liz
        Ex–Typefomer
        Forum|alt.badge.img+5
        • Liz
        • Tech Community Advocate
        • Mar 11, 2022 6:52 PM UTC

        @Palomita9 Glad to hear the issue was solved! Could you let us know what fixed the issue in case anyone else runs into the same thing? :grinning:

        Life is a series of awkward moments separated by snacks.
        • Eduxarxa
        • Navigating the Land
        • Jan 13, 2023 12:57 PM UTC

        Hello! I have the same problem. Can someone help us? Thank you!

        john.desborough
        Forum|alt.badge.img+6
        • john.desboroughCertified Partner
        • Certified Partner & Champion
        • Jan 13, 2023 1:22 PM UTC

        @Eduxarxa - you will need to raise a help ticket with the Typeform Support Team at this link

         

        des

        If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
          • Purvis Grice
          • Navigating the Land
          • Feb 22, 2026 8:52 PM UTC

          Hello, my survey was automatically closed at 100 responses even if I have paid for a business plan that allows 10 000 answers for month. How to activate again my survey ?

          Please help this is a survey for business opening.

          Isabel

           

            • Purvis Grice
            • Navigating the Land
            • Feb 22, 2026 8:54 PM UTC

            @Eduxarxa - you will need to raise a help ticket with the Typeform Support Team at this link

             

            des

            Hello, my survey was automatically closed at 100 responses even if I have paid for a business plan that allows 10 000 answers for month. How to activate again my survey ?

            Please help this is a survey for business opening.

            Isabel

             

             

              • Purvis Grice
              • Navigating the Land
              • Feb 22, 2026 9:01 PM UTC

              I signed up January 5 or 6, 2026. The 10,000 answers per month were allowed?

               

              john.desborough
              Forum|alt.badge.img+6
              • john.desboroughCertified Partner
              • Certified Partner & Champion
              • Feb 23, 2026 2:12 AM UTC

              ​@Purvis Grice - click on the gear icon (settings) and choose Access & Scheduling. make sure the toggle is set to on… as in the image below

               

               

              If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...

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