VideoAsk reusing same name for every response—even with unique email in URL

Question

Hi everyone,I’m using VideoAsk in my recruitment flow. Even though I’m passing a unique contact_email={{email}} via URL for each candidate, VideoAsk still shows the same name—the first one entered—for all respondents using that email. This is breaking my Zap → ClickUp integration.🔍 What I’ve tried:	Clearing browser data			Disabling name field on contact form			Confirmed name= isn’t in URL			Tested in incognito	❗What I discovered:VideoAsk ties the name to the email in its system. The first name submitted for any given email gets reused in future submissions—even if a different person uses the same email. Has anyone else encountered this?Is there a native toggle to fully reset name per submission or something like that.

Grace · Answer

Hi ​@AlisaVidswelcome to the community😊You’re totally right, VideoAsk will tie a respondents name and email adress together in the contacts list. You can edit the contact details of someone after they’ve submitted a response - check out this Help Center article for info on managing your VideoAskcontacts, but I don’t think there’s a way to prevent it from happening consistently if people are using the same email, but a different name.Could you maybe share a bit more info about why all your candidates have the same email in this flow? Maybe there’s a workaround we can think of!

VideoAsk reusing same name for every response—even with unique email in URL

Hi everyone,
I’m using VideoAsk in my recruitment flow. Even though I’m passing a unique `contact_email={{email}}` via URL for each candidate, VideoAsk still shows the same name—the first one entered—for all respondents using that email. This is breaking my Zap → ClickUp integration.

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Hi everyone,I’m using VideoAsk in my recruitment flow. Even though I’m passing a unique contact_email={{email}} via URL for each candidate, VideoAsk still shows the same name—the first one entered—for all respondents using that email. This is breaking my Zap → ClickUp integration.

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Hi everyone,
I’m using VideoAsk in my recruitment flow. Even though I’m passing a unique `contact_email={{email}}` via URL for each candidate, VideoAsk still shows the same name—the first one entered—for all respondents using that email. This is breaking my Zap → ClickUp integration.