Where is the download results link in the email they send????

Liz wrote:

Hi @gestion_docente @philberry @ATS @amanda.king @Researcher123 @Navajo Broere Happy Friday! I have some good news. @victorwu & co listened to your feedback and updated the results download options. 

Now, you can choose between the email option or downloading directly again. 😀

 

Thanks ;)

@Grace you are a WONDERFUL human being. Clearing the cache fixed our issue. 

THANK YOU!!!!! I was going nuts. 

Awesome! Really glad that fixed it @Sifiso Learning Group 😁

NO RESULTS!!!!! What is the point of using a survey if we now can’t see the results, it just says 7 people responded but I can’t see anything else. This must be a joke??? how do I get my results?

Quite a few people having this issue this morning, me included - raise a ticket on their support page and hopefully if enough of us do it they’ll fix it ASAP as I agree, this is absolutely crazy and has real impacts on the users.

Nightmare, I don’t even have the email option. Will raise a ticket thanks :-)

Me neither, literally no way of viewing or downloading results and looks the same for the other users on the community that have uploaded screenshots. Fingers crossed it’s sorted ASAP!

Hi Laura, I got a response from typeform, see below, hope this helps:

After some investigation and testing, we haven't been able to reproduce the issue on our end.  Usually this happens when there is a browser session issue. The easiest way to test this is by opening an incognito or private window. You can see how to do this for the following browsers here: Google, Firefox, Safari.   If this now works in the incognito/private window: 1. This means your session in the regular browser needs to have its cache and cookies cleared. 2. It can also mean that there is a plugin or extension causing the issue. In this case, the best thing to do is to disable them all and enable them 1 by 1 whilst testing.   If this doesn't work, we'll need the following information to investigate further from here:   1. Name and version of the browser and device you are using (you can open this link to quickly find the data)  2. A screenshot or recording of the active network panel. (Please see from minute 1.33 in this recording to see how to do that | Free recording tool)

Hi @PD2023 Can you confirm if clearing the cache/browser cookies worked for you? 

No, clearing my cache did nothing. The only way i’ve been able to download my responses is by logging in in incognito which is incredibly annoying. 

Hm, did you also clear your cookies, @PD2023 ? If that isn’t working, would you also mind contacting our support team here so they can take a further look into this? 

Hey @PD2023 @Liz it looks like a few users have reported clearing cache doesn’t work, but going incognito does. The other week @Navajo Broere recommended clearing the cache 7 days previously - not sure if that makes a difference but I will report this back to product as I know they are looking into the root cause of this issue!