Question

Where's my data? Upgraded my account and lost my original form and results

  • 29 February 2024
  • 1 reply
  • 10 views

Hi, I was running a survey from my free account and when I was close to reaching my 10 responses per month allowance, I received multiple emails saying:

Your typeforms will automatically close to new responses if you reach the limit before this date.”

and

“If you need more monthly responses, you'll want to upgrade your plan.” 


So, I upgraded my plan. 

Now, in my paid plan, I have lost my original survey and all the data. 

How can I get it back?


1 reply

Userlevel 7
Badge +5

Hi @LaylaNZ Thanks for stopping by the community and apologies for the trouble with your data. It might be best to have our support team look into this since they’re able to log into your account and see what happened. You can contact them via email here

Reply