bankcard or creditcard, either one should be OK

  • 21 March 2022
  • 1 reply

Userlevel 1

In order to start using any paid VideoAsk Plan, there seems to be no other option than enter creditcard details. I have stopped using them however, for a reason.

I want to upgrade :smiley:

So I would like to use the (only) alternative option: my bank account. The card linked to it is governed (checked, validated)  by SEPA (European payments area) and supposed to be valid worldwide. 

But VideoAsk does not allow me to?:thinking:

VideoAsk , do you discriminate bankcardholders?? :open_mouth:


Best answer by Grace 22 March 2022, 10:50

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1 reply

Userlevel 7
Badge +5

Hey @Relatiecoach Erwin thanks for stopping by with your question, and sorry to hear you’re having some issues with upgrading your account.

You should be able to use a debit card as well as a credit card, I would recommend getting in touch with the VideoAsk support team for this one so they can check out what’s going on here.

Let us know if you have any other questions in the meantime!