Can I retain a video while switching from "free" to "paid" versions on Video ask?

  • 24 August 2022
  • 1 reply

If I receive a testimonial video on the free plan (with video ask branding on it), can I keep this video when I upgrade to the payed plan and just change the branding to my own companies? 


Best answer by Grace 24 August 2022, 11:21

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Userlevel 7
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Hi @Sebastian1smartenergy great question!

Any videos/responses you’ve already collected (or created) in your VideoAsk inbox will still be there when you upgrade. 

If you then decide to downgrade at a later date, you’ll still see all your videoasks and responses in the inbox, you just won’t have access to the paid features again.

Hope that makes sense, but let us know if you have more questions!