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Paid for VideoAsk but plan is missing

  • 23 September 2022
  • 2 replies
  • 21 views

Hi we paid for the videoask plan but it hasn’t appeared in the account and we have the receipt. How is that possible?

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Best answer by Grace 23 September 2022, 16:05

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Userlevel 7
Badge +5

Hi @Isaac Moody sorry to hear you’re having some upgrade issues.

I think it could be worth contacting the support team to investigate this one (if you haven’t already) it should be pretty instant once you’ve upgraded to be able to use all the features so I would recommend sending a message via this videoask to the support team to check what’s happened here. 

Userlevel 7
Badge +5

Hi @Isaac Moody hope you’re doing well!
 

Let us know if you were able to contact the support team and get this resolved, hopefully you’re back up and running and using VideoAsk as planned 😊

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