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Answered

Questions not showing since yesterday

  • Apr 9, 2024 2:37 PM UTC
  • 6 replies
  • 143 views
Pablo Velasquez

We use video ask for recruiting and since yesterday all candidates have reported that videoask is not working, when I try it it shows the video and allows to record, but not the question in text.

 

is anyone else having this issue?

Best answer by Pablo Velasquez

Hi, @Grace , we were using both Pexel and recorded videos that we did on the plattform.

Support told us to re upload the videos  , we did and the new links worked.

 

 

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6 replies

Liz
Ex–Typefomer
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  • Liz
  • Tech Community Advocate
  • Apr 10, 2024 3:14 AM UTC

Hi @Pablo Velasquez Could you share the link where your respondents are accessing the VideoAsk? Thanks in advance!

Life is a series of awkward moments separated by snacks.
Pablo Velasquez

Hi @liz it happens on all our links, here is an example where you can see there is no text question with the default video 

 

Liz
Ex–Typefomer
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  • Liz
  • Tech Community Advocate
  • Apr 11, 2024 6:17 PM UTC

Hi @Pablo Velasquez Ah got it, thanks. Let me ask the VideoAsk support team if there is a known issue for this!

Life is a series of awkward moments separated by snacks.
Grace
Community Team
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  • Grace
  • Community Advocate
  • Apr 15, 2024 10:24 AM UTC

Hi @Pablo Velasquez are you using pexels library videos? We’ve had a report that there are some issues with some of the videos in the library, can you try swapping the video to see if it makes a difference? 

If cauliflower can become pizza, you my friend can do anything
Pablo Velasquez

Hi, @Grace , we were using both Pexel and recorded videos that we did on the plattform.

Support told us to re upload the videos  , we did and the new links worked.

 

 

    Grace
    Community Team
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    • Grace
    • Community Advocate
    • Apr 15, 2024 3:15 PM UTC

    Ok great thanks for letting me know!

    If cauliflower can become pizza, you my friend can do anything

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