I have sent out a Video Ask to 25 people. 6 responded and I was able to see the videos. Today 3 more people submitted videos, but I can’t see them…
Best answer by andrew_videoask
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Video responses not showing
Userlevel 7
+5
Hi
Userlevel 7
+5
Hi
The three responses that you’re expecting to see may roll in soon. My assumption is that those respondents fall into the category of the last bullet point below.
These are the circumstances in which you’ll immediately see new responses appear in your inbox:
- A respondent completes your videoask in its entirety
- A respondent partially answers your videoask and closes their browser window
- However… if a respondent partially answers your videoask and stays idle on the page, you won’t see their response appear for about an hour. There’s an hour delay because VideoAsk thinks the respondent has temporarily left to do something else and assumes they’ll return to complete the videoask.
I hope this helps! Let me know if you have any questions 🙂
Nope. Still not loading. It’s pretty frustrating actually.
What I really need is to see who posted it so that I can reach out and ask them to re-post. Any thoughts on how that could be done.
Userlevel 7
+5
Hey
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