Hi everyone,
I’m a little bit bored because i just paid to get the pro version of typeform and i can’t see the buttons to do Ranking and Matrix responses in my research survey.. I specifically paid for those options (and also illimited logic jumps but nvm) so i’m disappointed.
Does anyone have an idea?
Thanks for helping
Julie
Best answer by Mariana
View originalHi
Thanks
Hi
I also set up a paid plan specifically because it was advertised in a way that it seemed it would give me access to the new builder. I’m UK-based and working to a deadline, when am I likely to have access?
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Hi
Hi
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support team are best placed to handle any New Builder queries, please do get in touch with them here. They may be able to help you further regarding your request to access it. =)
P.S.: Please make sure you use the same email of your Typeform account. This is because tickets that are not raised with the right account will take more time to get a response since non Typeform users have a different priority.
Hi, @Mariana and @Liz! I’m having the same problem! Before I decide to pay for a plan, I saw a few typeform tutorials and they were all about the new builder, easy and fast to control. Now that I created an account, I just can’t use the classic builder, it’s way more complicated. I see no reason to continue with or upgrade my plan if I don’t have access to the new builder. Can you please help me?
P.S.: I have a really close deadline. 
It’s kinda urgent
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if you are facing that tight a deadline, then the best way to proceed is to follow the instructions in the post above and what i have copied here for you - which is the same information i provided to you in your other post yesterday:
the support team are best placed to handle any New Builder queries, please do get in touch with them here. They may be able to help you further regarding your request to access it. =)
P.S.: Please make sure you use the same email of your Typeform account. This is because tickets that are not raised with the right account will take more time to get a response since non Typeform users have a different priority.
This community is NOT the official support site - some of us users help out as often as we are poking our heads in here and the official Typeform Community Advocates are in here during their main working hours Monday to Friday (and occasionally on the weekend). going to the the link above and putting in the request is the fastest way to reach the support team over the weekend to try and get the new builder to help you meet your deadline.
that may not be the answer that you are seeking but i hope it does help resolve your issue faster over the weekend.
des
HI- I reached out to support and got the new builder - within a day. I suggest reaching out!
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HI- I reached out to support and got the new builder - within a day. I suggest reaching out!
Great! Thanks for letting us know 👌
I have no navigation arrows setting options at all …. can someone please upgrade me or take a look at my account?
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I have no navigation arrows setting options at all …. can someone please upgrade me or take a look at my account?
Hello amazing team !
Do you know when I’ll be able to get access to the new builder ?
I really need the matrix questions, and it’s been 2 months since the news :-(
Thank you for your time,
Pierre
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the Typeform support team are best placed to handle any New Builder queries, please do get in touch with them here. They may be able to help you further regarding your request to access it. =)
P.S.: Please make sure you use the same email of your Typeform account. This is because tickets that are not raised with the right account will take more time to get a response since non Typeform users have a different priority.
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