Answered

Advanced Logic is not showing up

  • 12 September 2022
  • 11 replies
  • 82 views
E

The option to click on advanced Logic is not showing up.

My logic is limited to ‘Go to’ option only.

icon

Best answer by Liz 20 September 2022, 16:10

View original

11 replies

john.desborough
Userlevel 7
Badge +6

@Em Lee - can you please share a screen shot of what you are seeing? that will help us troubleshoot

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
E

I’m currently on the business plan and when I click on the logic → no advanced option is appearing as seen in the youtube guides.

 

Browser Details

Version 104.0.5112.101 (Official Build) (arm64)

 

Liz
Rank
Userlevel 7
Badge +5

Hi @Em Lee If you click on “Add rule,” this will allow you more logic options. 😀

Life is a series of awkward moments separated by snacks.
E

Hi @Liz 

I’m trying to find the logic for 

is not Choice 1
then
jump to Question x

my only option consists of “is” and “is not” and “go to” and “numerical” which is quite limiting

Liz
Rank
Userlevel 7
Badge +5

Hi @Em Lee You need to click the Add Rule button, and then set up your logic jumps like this: 

 

Life is a series of awkward moments separated by snacks.
H

Hi @Liz I have the same problem (see screenshot attached) - I dont see the possibility for creating a new variable.

 

Reason why I am asking is related to this question: 

I am using stripe and its calculating my price correctly but in the notification to the customer it always shows 0.

wanted to try out the proposed solution with v_price...

 

 

Liz
Rank
Userlevel 7
Badge +5

Hi @HebenTh Are your respondents being charged correctly? 

As for adding variables, you’ll want to click on the option “Personalize with data” to find the variable options. 

Life is a series of awkward moments separated by snacks.
H

yes the are charged correctly in the payment question but in the email notification it shows 0.

 

Why is that?

Liz
Rank
Userlevel 7
Badge +5

Hi @HebenTh If the option for bank transfer is selected, the pricing variable will show 0. Though, if they pay via card, then this value should show in the notifications. 

Life is a series of awkward moments separated by snacks.
H

Hi @Liz 

 

the checkou is not a mandatory field in my form. I skipped the payment. If I understand correctly thats the reason why it shows 0? if they enter credit card credentials and actually pay the price should show in the notification?

Liz
Rank
Userlevel 7
Badge +5

Ah, that would be it, @HebenTh ! If they skip over that field, then yes, it would show 0 since 0 was charged. 

Life is a series of awkward moments separated by snacks.

Reply


Still need help?

Don't be shy and ask the community.

Ask your question here!
Community T&Cs