It seems that when a person submits a typeform, he can only use his email address once. Lots of people are coming back to submit my company’s typeforms many times, so the users are entering bogus email addresses to get the form to work. Can we change the process to allow people to submit a typeform with the same email address as many times as they want?
Best answer by MarianaView original
@tpiroch. Welcome to our Community! 🤩
Actually, the expected behaviour is that people can submit the form as many times as they want. Are your respondents facing any issues when submitting the form with the same email twice? If so, can you share more details about the issue they're getting?
If you haven't tried, you can submit the form again using the same email as a test. :) You'll notice it's exactly the same experience as if you're filling it out for the first time.
Hope this helps! =)
Any settings that we might have to change?
@tpiroch We don’t currently have any settings within the email question that would ensure they’re typing in a valid email, but we can note the suggestion! It might be worth adding a note to your email question to remind the respondent to double-check they’ve entered the correct email.