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back videos not working

  • September 21, 2022
  • 3 replies
  • 29 views
S

 I have 13 slides in this form: 

https://events208080.typeform.com/to/WKH0Vzfi

Two of them are not workig (since weeks ago...).

What’s going on? 

Best answer by john.desborough

@Simon Prize - if you go look at the Typeform status page (where they record and report outages etc) you will see that an issues with videos was noted on the 15th of Sept. they have some instructions on there.. 

that might help - scroll down the page to see the item

 

des

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    3 replies

    Liz
    Community Team
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    • Liz
    • Tech Community Advocate
    • 15028 replies
    • September 21, 2022

    Hi @Simon Prize Is it the file upload and name question ones? If so, I’m seeing that issue, too. If you’re connecting with the third-party tool we provide for videos, could you try connecting with a different video to see if the same issue arises? 

    Life is a series of awkward moments separated by snacks.
    john.desborough
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    • john.desborough
      john.desborough
    S
    • Simon Prize
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    • 1 reply
    • September 22, 2022

    Hi @Liz I am sure it would work if I choose another video from Pexels. 

    The question is, are those videos erased from the platform or just not working temporarily? 

    john.desborough
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    • john.desboroughCertified Partner
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    • 5316 replies
    • Answer
    • September 22, 2022

    @Simon Prize - if you go look at the Typeform status page (where they record and report outages etc) you will see that an issues with videos was noted on the 15th of Sept. they have some instructions on there.. 

    that might help - scroll down the page to see the item

     

    des

    If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
    Liz
    1 person likes this
    • Liz
      Liz

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