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back videos not working

  • 21 September 2022
  • 3 replies
  • 27 views
S

 I have 13 slides in this form: 

Two of them are not workig (since weeks ago...).

What’s going on? 

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Best answer by john.desborough 22 September 2022, 17:26

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3 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @Simon Prize Is it the file upload and name question ones? If so, I’m seeing that issue, too. If you’re connecting with the third-party tool we provide for videos, could you try connecting with a different video to see if the same issue arises? 

Life is a series of awkward moments separated by snacks.
S

Hi @Liz I am sure it would work if I choose another video from Pexels. 

The question is, are those videos erased from the platform or just not working temporarily? 

john.desborough
Userlevel 7
Badge +6

@Simon Prize - if you go look at the Typeform status page (where they record and report outages etc) you will see that an issues with videos was noted on the 15th of Sept. they have some instructions on there.. 

that might help - scroll down the page to see the item

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...

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