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back videos not working

  • 21 September 2022
  • 3 replies
  • 17 views

 I have 13 slides in this form: 

Two of them are not workig (since weeks ago...).

What’s going on? 


3 replies

Userlevel 7
Badge +5

Hi @Simon Prize Is it the file upload and name question ones? If so, I’m seeing that issue, too. If you’re connecting with the third-party tool we provide for videos, could you try connecting with a different video to see if the same issue arises? 

Hi @Liz I am sure it would work if I choose another video from Pexels. 

The question is, are those videos erased from the platform or just not working temporarily? 

Userlevel 7
Badge +6

@Simon Prize - if you go look at the Typeform status page (where they record and report outages etc) you will see that an issues with videos was noted on the 15th of Sept. they have some instructions on there.. 

that might help - scroll down the page to see the item

 

des

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