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Question

Can unselected recalled variables display nothing instead of _____?

  • September 7, 2026
  • 2 replies
  • 28 views

Hi! I’ve seen that a similar issue has been discussed previously in this thread.

But the last update there was a couple of years ago, so I was wondering whether there have been any new solutions since then?

I’m creating an interactive questionnair/enginee that helps users assess their level of control of their health condition, then provides highly personalised information based on their answers.

One of the questions has around 13 possible answers and users can select multiple options. I’ve created a separate text variable for each possible answer and use Replace logic so that, when an option is selected, the corresponding variable is populated with relevant personalised content.

At the end, I use Recall information to bring these variables together and create personalised advice based on exactly what the user selected.

The issue is with the options they didn’t select. For example, if a user selects 3 out of the 13 options, they should see the three relevant pieces of content. However, for each of the other 10 unselected options, Recall information displays _____ 10 times! 😩.

This means the final content looks quite messy.

Is there now any way for recalled information relating to an unselected option to display nothing at all rather than _____?

2 replies

Precious_Navarro
Community Team
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Hey there ​@KatChernova 👋🏼 We have since then released a user friendly option to create an outcome quiz, learn more in our guide on using Branching and Outcome quizzes together. If you have a specific form you need a deeper looking into, please don’t hesitate to reach out to Support here


  • Author
  • Explorer
  • September 9, 2026

Thank you! Outcome Quiz combined with Branching looks like an excellent addition and I can definitely see how it could be useful for some of our other tools. But I don't think it quite solves this particular use case. And we can already achieve something similar using variables and scorings.

As mentioned, one of our questions has 13 possible answers and users can select multiple options. Each selected option has a corresponding piece of personalised information that we want to show them as part of their final report/advice.

Outcome Quiz would require us to account for a potentially very large number of combinations. With 13 independently selectable answers, there are potentially 8191 selections (just for one Q, but we have others!). And we don't really need 8191 different outcomes - we have 13 pieces of advice that just need to be dynamically assembled according to which options the user selected.

So for this particular use case, simply having a way for unselected recalled information to display nothing instead of _____ would actually solve the problem for us.