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Answered

Duplicate not working

  • Jan 12, 2022 10:13 AM UTC
  • 9 replies
  • 277 views

I am a new user on the Basic plan. I created one typeform and have a few live responses. I am trying to duplicate this form to create a related form with some edits. When I try the duplicate function I get a ‘something went wrong’ error message. Any ideas what is happening?

Best answer by Brian Bedrick

Update 7:32am Eastern: I submitted a ticket and support said it was a known software degradation. I received a follow-up that the issue is resolved and I am now able to make a duplicate.

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9 replies

  • Explorer
  • Jan 12, 2022 10:17 AM UTC

I literally am having the same problem right now and posted about it 1 minute ago: 

 


  • Navigating the Land
  • Jan 12, 2022 10:24 AM UTC

Same!
 

Duplicate not working


Same problem


  • Navigating the Land
  • Jan 12, 2022 11:55 AM UTC

Same here


john.desborough
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  • Certified Partner & Champion
  • Jan 12, 2022 12:02 PM UTC

best to raise a ticket with support at this link 

just a note from my workspace that at 7am eastern time i am NOT seeing this issue

 

des


  • Author
  • Explorer
  • Answer
  • Jan 12, 2022 12:33 PM UTC

Update 7:32am Eastern: I submitted a ticket and support said it was a known software degradation. I received a follow-up that the issue is resolved and I am now able to make a duplicate.


john.desborough
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  • Certified Partner & Champion
  • Jan 12, 2022 1:23 PM UTC

@Brian Bedrick - glad to hear it is working again for you! 

cheers


I have the same issue ;)! Some forms I can duplicate, but at some I get the same error: Oops, something went wrong.


Grace
Community Team
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  • Community Advocate
  • Jun 26, 2024 9:07 AM UTC

Hi @Willemijnwelten thanks for adding on, did you contact the support team yet? If you haven’t already I would recommend creating a ticket via this link so they can check what’s happening.