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Answered

Error message when submitting

  • Jan 17, 2022 9:11 PM UTC
  • 8 replies
  • 170 views

Dear Community,

Has anyone experienced an error message once you have finished the form? My intention is to redirect to web but it just doesn’t work. The URL seems to be added in the wrong way. I have tried to copy/paste and I have written it letter by letter. I even switched off the redirect and it was still a problem. I don’t see it in viewer mode. It works fine. However once published  this message occurs at the end. All results are logged.

 

Best answer by Liz

@Kaise I think it might be best to have our technical team take a closer look into this, as I can’t see any reason this URL wouldn’t redirect (I haven’t seen this before!). 

I’ve escalated this to them, so you should hear back soon, but if you have any questions in the meantime, please let me know. 

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8 replies

Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Jan 18, 2022 4:50 PM UTC

Hi @Kaise Could you provide the URL of the form so we can test this for you? Additionally, if the form is embedded, please send that link!


  • Author
  • Explorer
  • Jan 18, 2022 6:19 PM UTC

Do you mean this one ? Hope you can help :)

 


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Jan 19, 2022 3:22 PM UTC

Thanks, @Kaise ! I’m also noticing the error. What is the URL you are trying to redirect your respondents to? 


  • Author
  • Explorer
  • Jan 19, 2022 4:18 PM UTC

Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Jan 20, 2022 3:11 PM UTC

Hi @Kaise Thank you! Huh, this URL is set up correctly, so I’m not sure why it wouldn’t be redirect properly. Do you mind sending a screenshot of how you have the redirect URL setup in the form? 


  • Author
  • Explorer
  • Jan 20, 2022 6:52 PM UTC

It looks correct but if look at the redirect 404 it double up “https” but it all looks good here. I think. Typeform use to work so fine but now this is the second time in a row with different issues :(. Grateful for you trying to help out.

 


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Answer
  • Jan 21, 2022 7:19 PM UTC

@Kaise I think it might be best to have our technical team take a closer look into this, as I can’t see any reason this URL wouldn’t redirect (I haven’t seen this before!). 

I’ve escalated this to them, so you should hear back soon, but if you have any questions in the meantime, please let me know. 


  • Author
  • Explorer
  • Jan 24, 2022 7:42 PM UTC

Dear Liz, thank you so much for your support. It was as easy as I hadn’t published after I had changed the URL. :stuck_out_tongue_closed_eyes: