So I recently upgraded my account to the Professional Annual plan and now for some reason when I go to visit my form URL (hereās the link) Iām seeing this error:
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The form was working previously so Iām confused. Anyone else experience this or know how to fix it? Thanks!
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HiĀ @wsands1Ā . Thanks for stopping by! If the form was scheduled to close at a certain time and/or if the account was downgraded (or there was a lapse in payment), the form will close. You can easily make the form public by going here in your settings:Ā
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Let us know if that doesnāt work!
Having the same issue.Ā
I checked and from the form itās saying that it is open to responses. However when anyone uses the link, it keep saying closed
What can i do?
Iām having the same error.Ā The form says itās open to responses, but when the link is used the webpage says the form is closed.
Hi, I have the same problem. I have tried closing the form and opening it again, but it still says the āThis form is now closedāĀ message. Any help?
Hi @itnaresnaninĀ have you published the changes to your form after toggling the form open to responses again?
Iām having the same problem now and need it re-opened urgently! It says itās open to new responses, the payments havenāt lapsed and it wasnāt set to close. Toggled it to closed to new responses and then back to open to new responses, but hasnāt made a difference. You donāt get this with survey monkey! Help please!
Hi @Janet fieldingĀ Do you mind sending the URL of the form youāre referencing?Ā
Thanks, @huong phamĀ ! It looks like the form was automatically closed because your account hasĀ reached the response limit.Ā In order to collect more responses and open the form again, youāll need to upgrade your account to a higher plan.Ā
I hope this helps clarify!
Hi LizĀ
I noted you are quit helpful regarding the form closed issue. I have tried the previous solutions you suggested, but it is still not open. Can you please assist?
Hi @GlenV1.0Ā It looks like the response limit on your account has also been reached, and you will need to upgrade your plan in order to open the form. Let me know if you run into any issues upgrading!
Did anyone find a solution this error? My typeform says itās open for submissions, but the live link says itās closed. We havenāt reached out account limit of respondents. We just sent an email out to thousands of people and itās broken.
Any help would be greatly appreciated.
Hi @LBROWNĀ Can you send the URL of your form? Thanks!
Hi @SHOYEMĀ Can you be sure that your form isĀ published?Ā Thanks!
Yes, it is published.
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Do you happen to know if your account has reached its response limit, @SHOYEMĀ ?
I only have 57 survey responsesĀ on a professional account. I canāt imagine that is the limit!
Hm. If you havenāt already, @SHOYEMĀ , I would suggest reaching out to our support team from your account email here, who can log into your account and see why the form is showing that message still.Ā
Hello all! There are some general reasons why this might happen:Ā