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So I recently upgraded my account to the Professional Annual plan and now for some reason when I go to visit my form URL (hereā€™s the link) Iā€™m seeing this error:

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The form was working previously so Iā€™m confused. Anyone else experience this or know how to fix it? Thanks!

HiĀ @wsands1Ā . Thanks for stopping by! šŸ™‚ If the form was scheduled to close at a certain time and/or if the account was downgraded (or there was a lapse in payment), the form will close. You can easily make the form public by going here in your settings:Ā 

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Let us know if that doesnā€™t work!


Having the same issue.Ā 

I checked and from the form itā€™s saying that it is open to responses. However when anyone uses the link, it keep saying closed

What can i do?


Iā€™m having the same error.Ā  The form says itā€™s open to responses, but when the link is used the webpage says the form is closed.


Hi, I have the same problem. I have tried closing the form and opening it again, but it still says the ā€œThis form is now closedā€Ā message. Any help?


Hi @itnaresnaninĀ have you published the changes to your form after toggling the form open to responses again?


Iā€™m having the same problem now and need it re-opened urgently! It says itā€™s open to new responses, the payments havenā€™t lapsed and it wasnā€™t set to close. Toggled it to closed to new responses and then back to open to new responses, but hasnā€™t made a difference. You donā€™t get this with survey monkey! Help please!


Hi @Janet fieldingĀ Do you mind sending the URL of the form youā€™re referencing?Ā 


You can pls check my form here: cv

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Iā€™ve got the same error. Here is the URL of my form


Thanks, @huong phamĀ ! It looks like the form was automatically closed because your account hasĀ reached the response limit.Ā In order to collect more responses and open the form again, youā€™ll need to upgrade your account to a higher plan.Ā 

I hope this helps clarify!


Hi LizĀ 

I noted you are quit helpful regarding the form closed issue. I have tried the previous solutions you suggested, but it is still not open. Can you please assist?

I provided the link below less the apostrophes

"https://h8tnbnr4rd0.typeform.com/to/QhSYdzVF"

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Hi @GlenV1.0Ā It looks like the response limit on your account has also been reached, and you will need to upgrade your plan in order to open the form. Let me know if you run into any issues upgrading!


Did anyone find a solution this error? My typeform says itā€™s open for submissions, but the live link says itā€™s closed. We havenā€™t reached out account limit of respondents. We just sent an email out to thousands of people and itā€™s broken.

Any help would be greatly appreciated.


Hi @LBROWNĀ Can you send the URL of your form? Thanks!


I am having this same problem! And I just sent out 300 reminder emails today asking people to take this survey! I need help asap! Hereā€™s my URL:Ā https://cireequity.typeform.com/to/BSdExU5P#email=xxxxx&fname=xxxxx


Hi @SHOYEMĀ Can you be sure that your form isĀ published?Ā Thanks!


Yes, it is published.

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Do you happen to know if your account has reached its response limit, @SHOYEMĀ ?


I only have 57 survey responsesĀ on a professional account. I canā€™t imagine that is the limit!


Hm. If you havenā€™t already, @SHOYEMĀ , I would suggest reaching out to our support team from your account email here, who can log into your account and see why the form is showing that message still.Ā 


Hello all! There are some general reasons why this might happen:Ā 

  • You have manually closed your Typeform to new responses.Ā 
  • Your account has reached its response limit.Ā 
  • You have recently downgraded your account, and your form is using features that arenā€™t in your plan.Ā 

If none of these apply, then contact our support team here with the form URL so they can take a closer look at this for you.Ā :grin:


My typeform recently went down and is now saying ā€œtypeform is now closedā€ .

I am using the free version but I have not reached yet the respondent limit.

Can anyone assist please?

Thank you!


Hi @TaitaiĀ Iā€™ve added your post here where we have some possible solutions for you.Ā šŸ˜€


Thank you @LizĀ !


@ Liz; We are having the same issue and none of the suggested fixes apply.Ā  We have not reached any limits or manually closed the typeform etc...


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