Follow ups Notification is missing | Community
Skip to main content
Question

Follow ups Notification is missing


Hi, I’m experiencing an issue.
Previously, I could find the "Follow-up" email option after someone submitted a form by going to the settings (gear icon) and selecting "Follow-up." But now, I can’t seem to find it — has it been moved or removed?

2 replies

Grace
Community Team
Forum|alt.badge.img+5
  • Community Advocate
  • 2675 replies
  • April 17, 2025

Hi ​@Dms thanks for stopping by the community!

And apologies, because we’ve been moving things around again and you can now find follow up messaging under the Workflows tab at the top:

 

 

Then on the right-hand side you should see the Messages section with all the follow up options. 

 

Hope that helps, there’s also a demo video in this post that we’ve just released that might be useful so you can see what else has moved. Let me know if you have any more questions! 😊


Liz
Community Team
Forum|alt.badge.img+5
  • Tech Community Advocate
  • 14987 replies
  • May 5, 2025

Hi ​@Dms Hope you’re doing well! Were you able to find the notifications? Let us know if you still need help!


Reply