Help! Accidentally deleted "Section" which then deleted all of my questions

  • 5 February 2021
  • 41 replies
  • 5493 views


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41 replies

Userlevel 1

Here is one more person who just paid for the very expensive subscription today, only to discover that you can’t undo delete… Is the dev team finally working on this feature yet?

Userlevel 7
Badge +5

Hi @Tracey_Sarah I asked our product team, and they said they do have it in the roadmap for this year. 😀 I don’t have a specific time as to when it would be released, but it’s at least in the plans!

Hi! I accidentally deleted a slide and it removed all the data in the results. Is there a way that we can pull up those information?

Userlevel 7
Badge +5

Hi @gshappy I’ve added your post here where we have the answer. Additionally, this article here will explain more about editing a live form. 

Just had this happen to me.

An alternative to an undo, which is a lot of dev work, could be a confirmation prompt.  “Are you sure you want to delete this section, as it’ll delete X# of questions along with it and ruin your day”.

Userlevel 7
Badge +5

Hi @LIV Lagger If you’re deleting a question that has collected results, this message already appears. Though, if you haven’t collected results and want to delete a question group, it would be expected behavior that the questions from the question group would also be deleted. I can share this feedback to the product team!

Userlevel 7
Badge +6

@LIV Lagger - at the risk of sounding pedantic, and i had this same thing happen to me a few times in the early days, I now make a backup copy of all files i put into production AND when i am going to make a change to a form, i always make a duplicate and start the changes in the duplicate so that i don’t run the risk of losing something that is running.. 

 

just my tuppence.. 

 

des

Hi there, what’s the latest on this feature? 

I feel like it’s table stakes for a survey creation tool, no? 

Thanks,

Alex 

Userlevel 7
Badge +5

Hi @ag15 Thanks for stopping by! This isn’t currently in our roadmap, but if that changes, we’ll post any updates here. 

If you don’t want to add an undo button, at least add a confirmation popup that asks “Are you sure you want to delete everything?”. Or at least move the “clear everything” button somewhere else, or make it smaller. My boss just deleted all the complicated logic and has to restart as well.

Userlevel 7
Badge +6

@Keaton B - having done that a number of times myself, one of hte best things to do is adopt an old school approach to make a copy of every file you publish and put into production. also, remind folks to make a copy of the original file (duplicate or push a copy to a ‘backups’ workspace… ) BEFORE they start making changes.. just in case.. 

 

too late now that the horse is out of the barn but, at the risk of sounding too pedantic, there are some simple common sense things we can do to avoid catastrophic losses like this. 

 

des

This went from “on the roadmap to be finished this year (2022)” to “Isn’t currently on our roadmap.” within 4 months. 

An undo button is an expected feature at this point. 

 

Userlevel 7
Badge +5

Hi @Nick P Thanks for stopping by! I’m not sure I understand. Are you looking to request an undo button?

Having a course correction for users is UX 101, I just lost all my questions after working on them for OVER an hour and I’m not clear on how it happened because I didn’t select delete. Designing a recover function or restore or heck “undo” is UX 101! Do better TYPEFORM! 

Userlevel 7
Badge +5

HI @sellis thinkshout the builder should be saving any of the work you’ve created as you build the form, though those changes won’t go live until you click the publish button. Do you mind sharing what browser and device you’re using to build the form? 

Yeah, no restore/undo and no warning that deleting is permanent is a deal breaker. I just created my first TypeForm and accidentally deleted it. I was ready to upgrade to a paid account, but nope, I’m finding another survey tool that has better UX.

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