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Hidden Fields to Trigger Followups

  • 4 August 2023
  • 1 reply
  • 21 views
T

Hey friends,

I’m having trouble taking a hidden variable field and use it as a trigger to send a unique follow up email to the respondent.

 

For example: hidden field variable schoolname = Jefferson High

 

If survey is complete and school name = jefferson high then send a email follow to @emailaddress that has Jefferson High’s custom thank you message and their name in the. signature of the email.  

 

I’m using escape charaters in the hidden field to generate a space so it’s actually schoolname=Jefferson%20High

 

anyone got any thoughts or experience with this? 

 

thanks 

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Best answer by Liz 4 August 2023, 17:23

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Liz
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Userlevel 7
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Hi @Todd Miechiels When setting up follow-ups, you can choose the “response with conditions” and set your condition like this: 

 

then, the follow-up will only be sent to those who have the hidden field data matching whatever you enter into the box there. 

 

 

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