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Answered

Inconsistent movements within questionnaire

  • Jun 7, 2022 12:20 PM UTC
  • 5 replies
  • 55 views

Hi

My respondents have experienced two main issues:

  1. On completing a question, it skips back to the beginning (I - the questionnaire creator - actually experienced this myself once before publishing).
  2. On selecting a response on a question, it didn’t automatically move onto the next question.

Are these glitches common? Is there anything I can do?

 

Thanks very much

Craig

Best answer by Cwdyce

Thanks John. This has only happened twice out of 30 responses so it’s not the logic. And as it is inconsistent, I can’t really take a video of it happening as a) it’s only happened to me once and b) the other times it is happened to others and they won’t be filling this questionnaire out again.

 

I guess I’ll just hope it was a glitch. 

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    5 replies

    john.desborough
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    • john.desboroughCertified Partner
    • Certified Partner & Champion
    • Jun 7, 2022 12:42 PM UTC

    @Cwdyce - those sound like simple things to fix by checking your logic rules and ensuring that your questions are set to ‘required’ as necessary and that all the ‘pathing’ is properly set up in your logic. 

    If you can take some screen shots of your logic set up and/or a video of the issue(s), we might be able help troubleshoot. 

     

    des

    If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
    • Cwdyce
    • Author
    • Explorer
    • Answer
    • Jun 7, 2022 2:11 PM UTC

    Thanks John. This has only happened twice out of 30 responses so it’s not the logic. And as it is inconsistent, I can’t really take a video of it happening as a) it’s only happened to me once and b) the other times it is happened to others and they won’t be filling this questionnaire out again.

     

    I guess I’ll just hope it was a glitch. 

      Liz
      Ex–Typefomer
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      • Liz
      • Tech Community Advocate
      • Jun 14, 2022 2:44 PM UTC

      Hi @Cwdyce Did the issue end up happening again? Let us know if it’s been solved!

      Life is a series of awkward moments separated by snacks.
      • Cwdyce
      • Author
      • Explorer
      • Jun 20, 2022 10:39 AM UTC

      Hi @Liz. I haven’t had any further responses informing me this issuing repeated. I’ve gone external now and so I don't expect to gain any further insight. I’ll just assume people get beyond it if they do or will become one of the unfinished stats unfortunately. 

        Liz
        Ex–Typefomer
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        • Liz
        • Tech Community Advocate
        • Jun 21, 2022 3:50 PM UTC

        Thanks for circling back, @Cwdyce !

        Life is a series of awkward moments separated by snacks.

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