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Is Logic case senstive?

C
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Hi all

 

I’m running an NPS survey (0-10) and want to send people different ways as follows:

 

People who score 6 or less and mention ‘food’ or ‘meals’:  ending A

People who score 6 or less and don’t mention ‘food’ or ‘meals’::  ending B

People who score more than 6 and mention ‘food’ or ‘meals’::  ending C

People who score more than 6 and don’t mention ‘food’ or ‘meals’:  ending D

 

The logic steps appear to be case sensitive so I need to build:

People who score 6 or less and mention ‘food’ or ‘meals’ or ‘Food’ or ‘Meals’:  ending A

People who score 6 or less and don’t mention ‘food’ or ‘meals’ or ‘Food’ or ‘Meals’:  ending B

People who score more than 6 and mention ‘food’ or ‘meals’ or ‘Food’ or ‘Meals’:  ending C

People who score more than 6 and don’t mention ‘food’ or ‘meals’ or ‘Food’ or ‘Meals’:  ending D

 

This is proving ticky.  Any suggestions?  

 

Many thanks

 

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Best answer by john.desborough 6 July 2022, 21:03

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Liz
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Hi @Charlie Bantoft Welcome to the community! Could you send a screenshot of what you currently have set up or where you’re getting stuck in the process of building your logic jumps? Thanks!

Life is a series of awkward moments separated by snacks.
C
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Hi Liz.  Thanks for having a shot at this.  I can’t send a screen shot I’m afraid because I haven’t got anything that works.  I’m getting stuck in whether I use AND followed by AND followed by AND or is it AND followed by OR followed by OR..?

 

There’s a further step that I didn’t complicate with things more which is that, if they score less than 6 (regardless of wether they mention food or not) we ask them if they would like to talk to a senior manager.  So it’s actually:

 

Did you score more than 6 and mention food:  Ending A

Did you score more than 6 and no mention food:  B

Scored 6 or less, mentioned one of Food, food, Meal or meal and does not want to talk to someone: C

Scored 6 or less, mentioned one of Food, food, Meal or meal and does want to talk to someone: D

Scored 6 or less did not mention Food, food, Meal or meal and does not want to talk to someone: E

Scored 6 or less did not mention Food, food, Meal or meal and does want to talk to someone: F

 

I’m wondering about adding ‘score’ to the free text box where they can mention ‘Food’, ‘food’, ‘Meal’ or ‘meal’ and then using that to drive later logic.

 

I would have hoped that the ‘Contains’ or ‘Does not Contain’ objects would allow us to write a bunch of words separated by a comma and it would trigger if any of them were found but - it appears not.

 

Thanks all for any help.

 

Charlie

 

 

Liz
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Thanks, @Charlie Bantoft ! @john.desborough might be some help here, the master of logic jumps!

Life is a series of awkward moments separated by snacks.
john.desborough
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@Charlie Bantoft - i know this is going to sound extremely counter-intuitive (and highly illogical, Captain - sorry for my inner Spock) but i have had success using the following ‘rules of thumb’ on the logic:

  • if q2 contains Food OR q2 contains food
  • if q2 does not contain Food AND q2 does not contain food

ie always use the AND logic for the does not contain circumstance like this one.. 

i created a simple test form to check out the logic rules you laid out.. let me know if works the way you described - if it does, i will paste the logic rules in here.. for you.. 

 

cheers 

 

des

 

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
C
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Hi John.  That’s great advice and very kind of you to take the time.  Many thanks.  I got it working a few days ago in the end so - when I’m over this Covid - I’ll take a look and see if I followed your logic (if you know what I mean).

 

Thanks again, John.

Gabi Amaral
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Yes, @Charlie Bantoft! Let us know if your logic setup is the same as the one suggested by John. I'm curious to see it! 

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)

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