Answered

Multiple Choice with "Other" option is automatically selecting "Other" whene someone selects any option

  • 28 November 2022
  • 5 replies
  • 74 views
P

I have a few Multiple Choice questions with the following settings:
 

 

As soon as someone selects one of the options (not the “Other” option), the “Other” option automatically displays a checkmark as well. When you click to uncheck the original option, the “Other” option unchecks as well.

I’m realizing this is happening on other surveys as well. What is the logic behind this? Does anyone know a workaround?

icon

Best answer by john.desborough 29 November 2022, 17:53

View original

5 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @Primacy Do you mind sharing the URL of your form so I can test this? 😀

Life is a series of awkward moments separated by snacks.
P

Here’s the link. Thanks!

 

Liz
Rank
Userlevel 7
Badge +5

Thanks, @Primacy ! I was able to see the issue. Have you published all of the changes to your form? It seems like the multiple-selection isn’t turned on on the question, which might be the case if the form changes weren’t published. 

Life is a series of awkward moments separated by snacks.
P

Thanks for taking a look. Yes, all my changes are published and these are the settings on the questions. 

 

john.desborough
Userlevel 7
Badge +6

@Primacy - the check mark you see when someone clicks into the Other field to type in their info is what the user must click in order to save their entry in that field. 

it’s not all that intuitive, i agree. That’s why I always put a little instruction in the details area that reminds the user to click the check mark to lock in their answer. 

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...

Reply


Still need help?

Don't be shy and ask the community.

Ask your question here!
Community T&Cs