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Answered

Respondents can't upload picture

  • Jul 22, 2021 1:49 AM UTC
  • 4 replies
  • 542 views

Some respondents can’t upload their picture file.

 

 

 

Best answer by Liz

Thank you! I tested the form, and I was able to submit a file in the file upload, @rwmcares . Looking at the error in the screenshot, it looks like they just need to click the button to upload a file or they won’t be able to pass to the next question. 

Are there certain devices/browsers you’re seeing the issue on? Or what happens when they try to upload a file when it doesn’t let them? 

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4 replies

Mariana
Ex–Typefomer
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  • Ex–Typefomer
  • Jul 22, 2021 9:35 AM UTC

Hi @rwmcares. Welcome to the Typeform Community! :hugging:

 

Do you mind sharing the typeform URL?  Also, can you please share a screencast highlighting the issue? We'll be happy to look into this! =)


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Jul 27, 2021 2:30 PM UTC

Hi @rwmcares Are you still experiencing this issue?


  • Author
  • Explorer
  • Jul 28, 2021 12:53 AM UTC

Hi Liz!

 

Yes, there are times when users are experiencing this issue. Please see the typeform link

 

 

 


Liz
Ex–Typefomer
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  • Tech Community Advocate
  • Answer
  • Jul 28, 2021 1:06 PM UTC

Thank you! I tested the form, and I was able to submit a file in the file upload, @rwmcares . Looking at the error in the screenshot, it looks like they just need to click the button to upload a file or they won’t be able to pass to the next question. 

Are there certain devices/browsers you’re seeing the issue on? Or what happens when they try to upload a file when it doesn’t let them?