Can I turn off the "record screen" option on replies?

  • 9 June 2023
  • 1 reply

Userlevel 3
Badge +1

Hello.  Can I turn off the “record screen” option at the top of the video replies?  I am working with senior citizens and I need the options to be minimal so people don’t get confused easily.  I understand the need for the other options to let people upload (I educate them about this option), and change their microphone or camera.  But the “record screen” option has created confusion.  If there is a place to unselect this as an option on my VideoAsk, I can’t seem to locate it. Thanks for any help.


Best answer by Grace 9 June 2023, 09:19

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1 reply

Userlevel 7
Badge +5

Hey @Jeanne Dimmick happy Friday, hope you’ve had a good week 😊

It’s not possible to turn off the controls at the top of the reply screen, they’re all fixed at the moment but I can definitely pass this feedback on to the team to be considered as we continue developing the product.