Can't switch cameras or mic

  • 29 January 2024
  • 2 replies

I’m unable to change from my Macbooks default camera and mic to the external ones connected. 
They show up in the menu but nothing happens when I click them. 
Things I’ve tried:

  • Cleared cache and cookies
  • Tried a different browser (had the same issue)
  • Check Loom and Zoom; both were able to switch to the external cam and mic

    Any help would be awesome!

2 replies

Userlevel 7
Badge +5

Hi @Jesse509 What browser are you on? Additionally, are you answering a VideoAsk or recording the videos for one? Thanks in advance!

Userlevel 7
Badge +5

Hey @Jesse509 how’s it going? I’m a bit late to the party here, but I believe this was a bug which has now been fixed so hopefully you’re able to switch cameras now - let us know if you’re still having issues though! 🙏