Answered

Dark video when uploaded

  • 26 October 2023
  • 2 replies
  • 32 views
Tecnoo

Hello when uploading videos, they become dark, and seem particularly compressed. What can we do ? What format should I send exactly? What resolution? Our videos produced by professionals are perfect on PC.

Here is the example link: https://contact.tecnoo.fr/

THANKS

icon

Best answer by Grace 26 October 2023, 16:14

View original

2 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @Tecnoo Do you mind sharing the link once more? When I enter the link into my browser, it redirects to the VideoAsk homepage. 

Thanks in advance!

Life is a series of awkward moments separated by snacks.
Grace
Rank
Userlevel 7
Badge +5

Hey @Tecnoo we usually recommend 1920 x 1080 px. Sometimes the transcoding process can have an effect on color especially if you’ve recorded in HDR or 4K. 

I would recommend checking out the article here for some recording & uploading tips but as Liz said if you wouldn’t mind sharing the link again we can take a look too! 

If cauliflower can become pizza, you my friend can do anything

Reply


Still need help?

Don't be shy and ask the community.

Ask your question here!
Community T&Cs