Answered

Dark video when uploaded

  • 26 October 2023
  • 2 replies
  • 34 views

Hello when uploading videos, they become dark, and seem particularly compressed. What can we do ? What format should I send exactly? What resolution? Our videos produced by professionals are perfect on PC.

Here is the example link: https://contact.tecnoo.fr/

THANKS

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Best answer by Grace 26 October 2023, 16:14

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Userlevel 7
Badge +5

Hi @Tecnoo Do you mind sharing the link once more? When I enter the link into my browser, it redirects to the VideoAsk homepage. 

Thanks in advance!

Userlevel 7
Badge +5

Hey @Tecnoo we usually recommend 1920 x 1080 px. Sometimes the transcoding process can have an effect on color especially if you’ve recorded in HDR or 4K. 

I would recommend checking out the article here for some recording & uploading tips but as Liz said if you wouldn’t mind sharing the link again we can take a look too! 

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