Hi @Alex Zozulia, thanks for sharing your question here

You’ll see this single reply button, rather than the multiple-choice or open-ended answer choices, if VideoAsk can’t access the SSL certificate or camera/microphone permissions of your website.

Is the webpage where you’re embedding the videoask SSL-secured? 

Yes, it seems to be SSL-secured, can it be related to the fact that the website is build on Wix?

Ah yes, @Alex Zozulia!

Here’s a step-by-step guide for how to embed your videoask on a Wix site.

Hope that helps!

Hey @Alex Zozulia 

Let us know if you were able to get your embed working on Wix! 

Hey @Grace and @andrew_videoask 

I also have this problem. I use Editor X. I also added the additional code to the settings channel. But, it seems that it does not work. 

Hey again, I solved the issue, it is slightly different in Editor X. When you click on ‘add custom code’, the body-end radio button does not appear. What I did was manually click on the ‘Body-End’ section, then added the code there.

ooh good to know @levent veli thanks for sharing what you discovered!