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Answered

How to increase the 120 sec response length limitation

  • 28 December 2023
  • 1 reply
  • 23 views

Rani Bender

Hi 

 

in my videoASK i will need to ask a question for which i woudl want to allow the user about 8 min to provide a response - using the template, i can not set the response time to over 3 minutes , can i ovveride this via API or another method?

Best answer by Grace

Hey @Rani Bender great question!

The only way around the time limit is to upload a video instead of recording the response via videoask. There isn’t a limit on the length of an uploaded video, only the file size.

We have a Help Center article here about how to control the length of video and audio responses that you might want to check out to learn more. 

Hope that helps!

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Grace
Community Team
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  • Community Advocate
  • 2538 replies
  • Answer
  • December 28, 2023

Hey @Rani Bender great question!

The only way around the time limit is to upload a video instead of recording the response via videoask. There isn’t a limit on the length of an uploaded video, only the file size.

We have a Help Center article here about how to control the length of video and audio responses that you might want to check out to learn more. 

Hope that helps!


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