Having a lot of issues uploading. Using the same camera, same format.
Some videos are uploading, some are not.
I’ve been trying to upload a few 30MB .mpeg4 video file for the last few hours.
It says “video file OK” and after it’s uploaded I keep getting this error:
Oops, something went wrong…
I have cleared my cache, restart my computer, etc. Tried Chrome, tried Safari. Tried it on iPhone.
What’s the issue?
Best answer by Ash.NZ
Hey
Here is a troubleshoot guide that may potentially assist you to resolve this issue you are having - https://www.videoask.com/help/video-audio/4410211129620-recording-and-uploading-faq
One thing that may also be worthwhile checking is the resolution of the video. If using 4K or HDR it can create some issues. Possibly if you look at determining if there is a difference in pixels between each video perhaps?
+4Hey
Here is a troubleshoot guide that may potentially assist you to resolve this issue you are having - https://www.videoask.com/help/video-audio/4410211129620-recording-and-uploading-faq
One thing that may also be worthwhile checking is the resolution of the video. If using 4K or HDR it can create some issues. Possibly if you look at determining if there is a difference in pixels between each video perhaps?
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