Upload from iPhone failed

  • 1 June 2023
  • 1 reply

My client recorded a 3-minute response that crashed upon uploading. Where is it stored and is there a way to retrieve it?


Best answer by Grace 2 June 2023, 10:49

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Userlevel 7
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Hey @Dean Gyorgy welcome to the community 😊

If a response video crashed during the upload I don’t think there’s a way to retrieve it, did a response appear in your VideoAsk inbox at all? Sometimes the audio will pull through without the video, and there could be a way to get the raw video file but it depends on the transcoding of the video during upload.