Hi,
I created a Videoask flow and at first moment, the videos are being displayed correctly.
But after checking them out on Safari, all the videos end up having zero length.
Unfortunately, I discovered this after the fact and I have so many candidates to interview but they saw nothing from the videos.
Is there anyone having the same issue? How did you solve?
Best answer by Grace
View original
+5
Hi
If you look at the original video files you’re trying to upload, do they play normally?
The files may be corrupted, or there may have been a processing issue during upload.
If the original video files seem fine on your computer/phone, I’d try reuploading them and see if that fixes anything.
Hi
I did 4-5 times already since yesterday. Unfortunately, it's wasting my time on this.
I had candidates that didn't see the instruction part of the video and I have to reschedule all those interviews already.
+5
Hi
I see that our team has been chatting with you privately through our support channel, so our engineering team should be able to fix this 0:00 bug shortly!
Thanks again for flagging this issue, and if there’s anything else we can do to help, please let us know.
+5
Hi
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.