When do contacts get registered, even if they don't complete the videoask? | Community
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When do contacts get registered, even if they don't complete the videoask?

  • November 22, 2022
  • 2 replies
  • 57 views

AdamL8773
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I have a video ask that Iโ€™m testing before we shoot all of the content - and it has a contact form on the second step.

I keep testing inputting different email addresses in the contact forms, then clicking out of the video ask - I see that they become registered as contacts, but not as an interaction?

It says an hour, but Iโ€™ve completed clicked out of the browsers and nothing is showing in the interactions at all for them? Is there possibly a setting Iโ€™m missing?

Best answer by DNALewis

@AdamL8773 
Quick thought: if youโ€™re using button or multiple choice answer types, check the skip data collection option. If thatโ€™s enabled, you wonโ€™t receive any information for answers to those steps.

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2 replies

DNALewis
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  • Socializer
  • 12 replies
  • Answer
  • November 23, 2022

@AdamL8773 
Quick thought: if youโ€™re using button or multiple choice answer types, check the skip data collection option. If thatโ€™s enabled, you wonโ€™t receive any information for answers to those steps.


Grace
Community Team
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  • Community Advocate
  • 2794 replies
  • December 7, 2022

Hey @AdamL8773 hope youโ€™re doing well, did you check out @DNALewis โ€˜s suggestion here? Hopefully youโ€™re seeing responses now but let us know if you still need help with anything ๐Ÿ˜Š