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I’ve been using an embedded from for about 3 years now. And then it stopped loading on the website.

On the website it will say “ my account name].typeform.com refused to connect.”

I’m stymied on what the problem is because nothing really has changed. Here’s what I’ve tried.

  • In my Typeform account, I’ve confirmed that the form still works. I can go directly to it’s link and it loads perfectly
  • On my website hosting- and locally- I’ve tried re-copying the code snippet (the full page version). I’ve also tried other formatting like the Standard and Pop-Up options- but they do not work. 

I’ve confirmed that  my hosting looks fine- I can make other adjustments to the website and it works fine  content changes/color changes). And I’ve confirmed that the form is not broken on  Typeform. It seems like it’s the relationship between the two items? I’m not sure what else to try.

 

@megansmith117 - this is from another user

is your site http:// or https://? there is a recent post about a change from a security perspective that requires https:// in order embedded typeforms to work. 

 

@Liz - sorry but i could not find the post, if you can link to it please.. 

 

cheers

 

des


 

here’s the link

 


@John perfect! That definitely explains the sudden change. Appreciate the link!


Thanks for the help, @john.desborough ! Let us know if you think of any other questions, @megansmith117 . :grin:


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