Answered

[Google Analytics] Very Inconsistent TypeformSubmit Event Numbers

  • 23 August 2022
  • 3 replies
  • 62 views
W

Hi, 

In our recently created typeform, everything looks fine, except numbers in Google Analytics are weird-which did not happen in our past typeforms. The following charts demonstrates figures of past 2 days.

 

 

looks like we’ve got 2 problems:

  1. New users are way more than users. I know GA starts new work sessions after midnight which could be the cause, but it really doesn't make sense there 1,000 users on this typeform at that time.
  2. The number of GA TypeformSubmit event is 1,647 in the table above. But meanwhile in our typeform there are only 953 submissions. We did not delete any data. 

 

Google Analytics is our only integration for now, we didn't connect Google Tag Manager. Does Anyone know why? 

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Best answer by Wei Hsiang 2 September 2022, 10:40

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3 replies

Liz
Rank
Userlevel 7
Badge +5

Hi @Wei Hsiang Do you have the form embedded on your website? If so, this will count the data twice. You can read more about this and some solutions here. 

Life is a series of awkward moments separated by snacks.
Gabi Amaral
Rank
Userlevel 7
Badge +5

Hello @Wei Hsiang, were you able to read Liz' reply above? Let us know if you were able to solve this issue!

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)
W

Oh Hi! Sorry for the delay and thanks for the reply. But we didn't embed this typeform to our website. However, the problem seems to be automatically solved the next day. We didn't do anything, but the figures actually make sense now 🥲

But thanks still!

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