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Impossible to map custom variable in Salesforce

F

Hello all!

I have to map an answer on Typeform into a Salesforce field using the Salesforce standard connector. I have a question on typeform and i have created a logic where, based on the selection of the customer, a custom variable is set with the field value required in Salesforce.

Example: if the customer choose β€œAbitazione privata”, the custom variable @typeofhome is set with text value β€œHome”.

Looking at the guide https://www.typeform.com/help/a/salesforce-integration-mapping-and-records-4404606710420/#h_01GHVG0RH3BE34FNXHY5FMKT0A, i have to map the custom variable to my Salesforce field, but in the selection on Salesforce i can’t see the custom variable.

Can you help me?

Best answer by francescolonatif2mesol

@Liz sorry i i found the reason, we had an old version (1.14) and the custom variables were not visible. Now we have updated the package and the variables are present, but we found another problem: on Salesforce we have the field as a picklist so the custom variable can’t be mapped to the picklist field. Do you how to do it or a workaround?

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3 replies

Liz
Ex–Typefomer
Forum|alt.badge.img+5
  • Liz
  • Tech Community Advocate
  • 15035 replies
  • May 23, 2024

Hi @francescolonatif2mesol What kind of field are you trying to connect to in Salesforce? (Ex, text, picklist, etc)

Life is a series of awkward moments separated by snacks.
F

@Liz sorry i i found the reason, we had an old version (1.14) and the custom variables were not visible. Now we have updated the package and the variables are present, but we found another problem: on Salesforce we have the field as a picklist so the custom variable can’t be mapped to the picklist field. Do you how to do it or a workaround?

Liz
Ex–Typefomer
Forum|alt.badge.img+5
  • Liz
  • Tech Community Advocate
  • 15035 replies
  • May 28, 2024

Hi @francescolonatif2mesol Ah got it - thank you for letting me know! I’ll keep that in mind in case anyone else has the same issue. 

As for the custom variable, usually the fields need to match in order to map them. However, our tech support team here might have some suggestions for you. 

Life is a series of awkward moments separated by snacks.

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