Answered

New Typeform does not show Salesforce

E

Hello,

I already have 3 typeforms that are connected to salesforce. We have created a new one in Typeform, but it does not show up on my form list in Salesforce.

How can I make it so that I see my new form?

 

Thank you for your help

Elisa

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Best answer by Liz 20 May 2022, 21:22

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Liz
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Hi @elisarichomme Is the form published? 

Life is a series of awkward moments separated by snacks.
E

Hello @Liz 

 

Yes it is published, we have already received some responses on it

Liz
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Userlevel 7
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Hi @elisarichomme Thanks! Can I have you try removing/re-adding the Salesforce integration to see if that allows the form to show? 

Life is a series of awkward moments separated by snacks.
Liz
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Userlevel 7
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Hi again, @elisarichomme ! Our tech team said that if you go to the settings below and click “retrieve forms,” it should then appear for you. 

Let us know if it still doesn’t show after that!

Life is a series of awkward moments separated by snacks.
E

Hello,

 

Ok thank you, I never saw that back button on the admin page and didn’t think I could go back to the first steps of connection! Oupsies

 

Working now, Thank you!


Elisa

Gabi Amaral
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Userlevel 7
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Yay, happy it's working now @elisarichomme! By the way, why don't you send your three forms to us so we can give you some feedback on them? Happy to help! 😎 

Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)

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