Notification for a new Typeform submission to my account email | Community
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Notification for a new Typeform submission to my account email

P

Hi,

Although I believe I have set it up correctly, when a user fills in my form, I do not get a notification with the form data to my email.

It is a simple Contact Us form. 

As you can see in this picture below, I believe that the set up present and correct.

 

But, this does not seem to work.

 

What am I doing wrong?

 

Note that I am on the free plan and I have not reached the monthly limit yet. Note also that I have an integration with Slack, which works, i.e. every time my form is filled in I get a Slack notification.

Best answer by panosm

Ohhh my God! 

I now believe that the problem was that I hadn’t published my form after i had set the notification setting.

I changed my notification settings again and then published and it worked. This “Publish” button on the top right corner was not something prominent to me.

Thanks for your reply anyway @john.desborough 

 

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    3 replies

    john.desborough
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    • john.desboroughCertified Partner
    • Certified Partner & Champion
    • 5305 replies
    • August 14, 2022

    @panosm  - not quite sure but the fact that you have the answer to a question in the reply to field may be the reason. 

    try eliminating that publishing the form again.. try it out and see. 

     

    alternatively, raise a help ticket with Typeform Support at this link. 

    des

    If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
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      panosm
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    • panosm
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    • Answer
    • August 14, 2022

    Ohhh my God! 

    I now believe that the problem was that I hadn’t published my form after i had set the notification setting.

    I changed my notification settings again and then published and it worked. This “Publish” button on the top right corner was not something prominent to me.

    Thanks for your reply anyway @john.desborough 

     

    john.desborough
    Gabi Amaral
    2 people like this
    • john.desborough
      john.desborough
    • Gabi Amaral
      Gabi Amaral
    Gabi Amaral
    Ex–Typefomer
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    • Gabi Amaral
    • Ex–Typefomer
    • 1777 replies
    • August 16, 2022

    Wow, happy you were able to figure it ou @panosm! By the way, why don't you send your form to us so we can give you some feedback on it? 

    Everyone you meet is fighting a battle you know nothing about. Be kind. Always. =)

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