I use a simple form to support our technical team to create tickets in our inhouse ticket system.
The form collects to data and than send it to a webhook where is optimized and the ticket is created.
The response to web webhook contains an individual url to the new created ticket and it would be very helpfull if typeform can redirect to that url after finishing the form/webhook
Best answer by mathio
View original
+5
Hi
I think this setup should be possible, tagging in
+5
Hello
You will need to build this yourself. I suggest you to embed your form and use onSubmit hook to redirect user to your page with responseId in the URL (you can find code on how to build the redirect here). On this page you you can identify the respondent based on responseId and retrieve the ticket URL from your database.
In your webhook you will need to store the responseId and ticket URL to be able to retrieve it later after redirect.
Hope this helps.
Hi Mathio,
thanks for your answer.
Ok. Since I’m a programmer I can solve this that way.
I hoped this would be possible with programming… :-)
+5
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.