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Turning off cookie for multiple use form HUBSPOT

  • February 23, 2021
  • 3 replies
  • 135 views

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We use a form to capture clients details but the form is filled in by a member of staff. I push this data to Hubspot to create a client record. Problem is Hubspot sees the cookie and attributes the clients to the same company due to the cookie from the one member of staffs computer. 

 

How do I stop this? 

Best answer by vickioneill

Hi Welland,

I have my Typeform integrated with Hubspot as well. I believe there was an option during the integration process asking about Cookies. Have you removed the integration then gone through the process again to see if it’s an option in that process? 

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vickioneill
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  • Tastemaker
  • 320 replies
  • Answer
  • February 23, 2021

Hi Welland,

I have my Typeform integrated with Hubspot as well. I believe there was an option during the integration process asking about Cookies. Have you removed the integration then gone through the process again to see if it’s an option in that process? 


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  • Author
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  • 9 replies
  • February 26, 2021

Hi thanks for the reply. I did basically that deleted it, started again. 

 

I can’t turn it off in TF but Hubspot has a feature in the settings where you force it to make a new contact. 

 

Im hoping that works, tried it once and it worked. 


vickioneill
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  • Tastemaker
  • 320 replies
  • February 26, 2021

Great! I hope it continues working for you 😊


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