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Turning off cookie for multiple use form HUBSPOT

  • February 23, 2021
  • 3 replies
  • 136 views

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We use a form to capture clients details but the form is filled in by a member of staff. I push this data to Hubspot to create a client record. Problem is Hubspot sees the cookie and attributes the clients to the same company due to the cookie from the one member of staffs computer. 

 

How do I stop this? 

Best answer by vickioneill

Hi Welland,

I have my Typeform integrated with Hubspot as well. I believe there was an option during the integration process asking about Cookies. Have you removed the integration then gone through the process again to see if itโ€™s an option in that process? 

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vickioneill
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  • Tastemaker
  • 320 replies
  • Answer
  • February 23, 2021

Hi Welland,

I have my Typeform integrated with Hubspot as well. I believe there was an option during the integration process asking about Cookies. Have you removed the integration then gone through the process again to see if itโ€™s an option in that process? 


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  • Author
  • Explorer
  • 9 replies
  • February 26, 2021

Hi thanks for the reply. I did basically that deleted it, started again. 

 

I canโ€™t turn it off in TF but Hubspot has a feature in the settings where you force it to make a new contact. 

 

Im hoping that works, tried it once and it worked. 


vickioneill
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  • Tastemaker
  • 320 replies
  • February 26, 2021

Great! I hope it continues working for you ๐Ÿ˜Š


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