Answered

Type Form Not working on mobile view

2 years ago
Mar 20, 2024 7:53 AM UTC
8 replies
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cheekyyari
Explorer

The form I just created and embedded in Shopify is working fine on the desktop version, but when in the mobile version after I hit start it goes blank. Could someone please help me with this?

Best answer by mathio-tf

Hello @cheekyyari

I’d suggest you try disabling the “Full-screen on mobile” option on your share page. It looks like it is not compatible with your website theme.

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Liz
Tech Community Advocate
2 years ago
Mar 20, 2024 2:35 PM UTC

Hi @cheekyyari Could you send the URL of the form and a screenshot of what you’re seeing? Thanks in advance!

Life is a series of awkward moments separated by snacks.

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cheekyyari
Author
Explorer
2 years ago
Mar 24, 2024 2:38 PM UTC

Hi! Yes, here you go

https://myresilientbody.com/pages/1-on-1-coaching-request

thank you!!

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Liz
Tech Community Advocate
2 years ago
Mar 25, 2024 2:43 PM UTC

Thanks, @cheekyyari ! I’m noticing the same issue as well. It looks like you have it embedded correctly, but there is something on the website forcing pop-ups not to appear right.

@mathio do you happen to know what might be causing this?

Life is a series of awkward moments separated by snacks.