Typeform Submissions Not Tracking Source in Hubspot

Hi @jamesdcs ,

From a fellow community member - have you activated utm tracking in Typeform? There are different options and curious if you have it on and if you have the correct utm selected. It might be a quick fix :)

If it’s cookie related, I need to refer to the Typeform gurus @Liz @Mariana @James 

Hi @Liz,

Thanks for coming back. Yes it is.

Sounds good, @jamesdcs ! Glad you have a solution to work with (that’s what’s most important :))

Hi @Liz, Thanks again for your assistance. Please see below for the details of our current setup:

Here is the code:
<div class="typeform-widget" data-url="https://form.typeform.com/to/rQQFOTF4?typeform-medium=embed-snippet" data-transparency="100" data-hide-headers="true" data-hide-footer="true" style="width: 100%; height: 500px;"></div> <script> (function() { var qs,js,q,s,d=document, gi=d.getElementById, ce=d.createElement, gt=d.getElementsByTagName, id="typef_orm", b="https://embed.typeform.com/"; if(!gi.call(d,id)) { js=ce.call(d,"script"); js.id=id; js.src=b+"embed.js"; q=gt.call(d,"script")[0]; q.parentNode.insertBefore(js,q) } })() </script>

Page is @ https://info.beyonddebt.com.au/beyond-debt-relief-fb

It is built within Hubspot, we have their CMS, and our site and landing pages are built in it.

Happy to provide any other info

Ahhh, thanks for this… let me have a play with this cause hubspot ads has some other custom UTMs that we can add that will make this all work well. Let me come back to you.

And thank you… REALLY helpful.

@jamesdcs Wonderful! Let me know if you have any troubles adding in the hidden fields, and happy to test them over here for you, too. 

@vickioneill Hehe I like taking a break from typing. 

Hi @Liz, just getting onto this today. Will keep you updated.

Thanks.

@Liz Still going, but expect to be coming back to you with a questions shortly.

Sorry @Liz, ignore the above.

1. So here is the UTM tags for an example FB ad, with the HS addages, which are important, in terms of getting everything tracked in Hubspot, which is the end goal.
   utm_campaign=Retargeting+-+2021&utm_source=facebook&utm_medium=paid&hsa_acc=1903976249632247&hsa_cam=23847361304520608&hsa_grp=23847361701180608&hsa_ad=23847361701190608&hsa_src=[SITE_SOURCE_NAME]&hsa_net=facebook&hsa_ver=3
2. I have added in the additional utms as hidden fields in Typeform

3. The below is the updated embed code:
   <div class="typeform-widget" data-url="https://form.typeform.com/to/mT6TN0EJ?utm_source=xxxxx&utm_medium=xxxxx&utm_campaign=xxxxx&typeform-medium=embed-snippet#hsa_acc=xxxxx&hsa_cam=xxxxx&hsa_grp=xxxxx&hsa_ad=xxxxx&hsa_src=xxxxx&hsa_net=xxxxx&hsa_ver=xxxxx" style="width: 100%; height: 500px;"></div> <script> (function() { var qs,js,q,s,d=document, gi=d.getElementById, ce=d.createElement, gt=d.getElementsByTagName, id="typef_orm", b="https://embed.typeform.com/"; if(!gi.call(d,id)) { js=ce.call(d,"script"); js.id=id; js.src=b+"embed.js"; q=gt.call(d,"script")[0]; q.parentNode.insertBefore(js,q) } })() </script>

4. I’m thinking this is not the code I place, as it has the xxxxx values for the utms… or maybe it is. I am hoping that the code will pull from the URL??? You will see that it gets to the granularity of each ad… n.b.hsa_ad=23847361701190608&hsa_
   and I’m hoping I dont’ have to do a new page for each ad..
   
   I hope you get what I mean… Really appreciate your help.

James.

<div style="position: relative; padding-bottom: 56.25%; height: 0;"><iframe src="https://www.loom.com/embed/64e62bd99a0949a7a090c12633db48f2" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen style="position: absolute; top: 0; left: 0; width: 100%; height: 100%;"></iframe></div>

@Liz 

Hi @jamesdcs Thank you!! And I apologize, because there’s another step you need to do that I didn’t think was still required in our forms, but it is. :( I updated the code for you below, so this should work, but happy to test it to be sure after you update the embed!

<div class="typeform-widget" data-url="https://form.typeform.com/to/mT6TN0EJ?typeform-medium=embed-snippet" data-transferable-url-parameters="utm_source, utm_medium, utm_campaign, hsa_acc, hsa_cam, hsa_grp, hsa_ad, hsa_src, hsa_net, hsa_ver" "style="width: 100%; height: 500px;"></div> <script> (function() { var qs,js,q,s,d=document, gi=d.getElementById, ce=d.createElement, gt=d.getElementsByTagName, id="typef_orm", b="https://embed.typeform.com/"; if(!gi.call(d,id)) { js=ce.call(d,"script"); js.id=id; js.src=b+"embed.js"; q=gt.call(d,"script")[0]; q.parentNode.insertBefore(js,q) } })() </script>

Hi @Liz,

Please see this update: https://www.loom.com/share/06697c132ff346099bf70c9e5b1f68c1

Thanks again,

James

@Liz Thanks again.

Please see: 

It is working occasionally.. which gives me hope… But I think the idea is that if it is working occasionally, then why? Do you know? Can you help?

Thanks,