Webhook works fine on test, but never gets called after completing the typeform | Community
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Webhook works fine on test, but never gets called after completing the typeform


I have checked that the webhook url is correct, SSL is using valid certificate.

When i do a test request from the typeform admin, it works and i get the request with sample payload on my server.

However, i have tried completing the form many times, but the webhook is not being called on my server after completion of the form.

Kindly suggest what could be the issue and how to fix this.

Best answer by picsoung

@Nyle Could it be because the webhook is not enabled?
its a subtle toggle in the webhook page
 

 

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3 replies

vickioneill
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  • Tastemaker
  • 320 replies
  • April 5, 2021

Hi @Nyle ,

A quick question - have you published your TF then tested? I’ve done this a couple of time where I test something and it doesn’t work then realize it’s because I didn’t publish it or the update. 

If it’s published and you’re still having difficulties, let us know and we’ll try to help troubleshoot. 


picsoung
Typeform
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  • Developer Advocate @ Typeform
  • 390 replies
  • Answer
  • April 6, 2021

@Nyle Could it be because the webhook is not enabled?
its a subtle toggle in the webhook page
 

 


  • Author
  • Explorer
  • 1 reply
  • April 7, 2021

Thanks @picsoung , the wording on the button is confusing :)

I thought clicking it will disable the hook!

Many thanks


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