Answered

Webhook works fine on test, but never gets called after completing the typeform

  • 5 April 2021
  • 3 replies
  • 87 views

Userlevel 1

I have checked that the webhook url is correct, SSL is using valid certificate.

When i do a test request from the typeform admin, it works and i get the request with sample payload on my server.

However, i have tried completing the form many times, but the webhook is not being called on my server after completion of the form.

Kindly suggest what could be the issue and how to fix this.

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Best answer by picsoung 7 April 2021, 00:26

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3 replies

Userlevel 7
Badge +5

Hi @Nyle ,

A quick question - have you published your TF then tested? I’ve done this a couple of time where I test something and it doesn’t work then realize it’s because I didn’t publish it or the update. 

If it’s published and you’re still having difficulties, let us know and we’ll try to help troubleshoot. 

Userlevel 7
Badge +5

@Nyle Could it be because the webhook is not enabled?
its a subtle toggle in the webhook page
 

 

Userlevel 1

Thanks @picsoung , the wording on the button is confusing :)

I thought clicking it will disable the hook!

Many thanks

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