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Zendesk Data in Typeform Responses

  • 28 January 2022
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We want to trigger a request to complete a customer satisfaction survey in Typeform when we close a ticket in Zendesk. We also want the Typeform to be pre-populated with a couple of fields like the email address and ticket number because we already have this information in the ticket. Has anyone done this or know if it can be done?

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Best answer by Liz 28 January 2022, 19:49

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Hi @Ulka Lucky for you, we’re about to release an NPS block in Typeform! It hasn’t come out quite yet (should be a few weeks), but until then, you could use the opinion scale and embed the form within an email. 

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