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Answered

Getting blank response in VideoAsk webhook


Dan L
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Hi Team,

 

Our webhook was working fine till 2nd of October but after that we are getting blank response through the Webhook URL for all videoAsk pages.

Please look into this as a priority and let us know your feedback on the same.

Thanks

Best answer by Grace

Hey @Dan L I’ve been chatting to the support team and it sounds like they were able to identify the issue and have sent you some info.

Hope it’s all back up and running now 😊

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john.desborough
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  • October 7, 2022

@Dan L - you should probably raise a ticket with the support team at VideoAsk as well as here in the Community. 

here’s the link on how to contact the support team 


Dan L
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  • October 10, 2022

Our webhook was working fine till 2nd of October but after that we are getting blank response through the Webhook URL for all VideoAsk pages.

We have not got any response till now. Can anyone look into this as a priority?

Thanks


Dan L
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  • October 10, 2022

 

@andrew_videoask 
 

Our webhook was working fine till 2nd of October but after that we are getting blank response through the Webhook URL for all VideoAsk pages.

We have not got any response till now. Can you please look into this as a priority?

Thanks


Grace
Community Team
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  • October 10, 2022

Hi @Dan L thanks for flagging this here, did you also contact the support team? We’ll be looking into this today and will let you know as soon as we have some more info 


Dan L
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  • October 10, 2022

Yes we contacted the support team, and we have not got any response yet. 
We would request you to please look into the matter.


Grace
Community Team
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  • October 10, 2022

Hey @Dan L I believe someone has got in touch with you this morning, let me know if you don’t receive the message


Dan L
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  • October 10, 2022

No till now we have not received any message.


Grace
Community Team
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  • October 10, 2022

Hey @Dan L they’ve just sent you another email, hopefully you’ll get that one! 


Dan L
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  • October 10, 2022

Sorry, but we have not got any mail. Can you kindly confirm the mail where they have sent?


Grace
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  • October 10, 2022

Hi @Dan L it will be the one you used when submitting your ticket to support, I’ll DM you to check it


Dan L
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  • October 10, 2022

Okay. Please DM so that we can check it.


Dan L
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  • October 10, 2022

The mail will come from Videoask right?


Grace
Community Team
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  • October 10, 2022

Hi @Dan L yep, I’ve sent you a DM 😊


Dan L
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  • October 10, 2022

Unfortunately, we still did not receive anything from you on our email
Please reply and let us know the email subject or the email address from which you are replying so that we can search in our inbox.
Thank you,


Grace
Community Team
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  • October 10, 2022

Hi Dan, an email has been sent subject VideoAsk Webhooks


Dan L
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  • October 10, 2022

Yes, we have received but there is no such proper solution regarding the issue that we mentioned earlier that “Our webhook was working fine till 2nd of October but after that we are getting blank response through the Webhook URL for all VideoAsk pages.”


Dan L
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  • October 10, 2022

Yeah we have got the video link in our email and they have mentioned in the video that they do not have our account access so that they can check from their end.
So, we have created and shared a video by showing the details regarding the issues we are facing. Since there is no option to share the email/username through the video which we made, we are sharing the email/username over here : 
Account username: business.dvb@gmail.com

Kindly check the video and revert us back if you need anything else from our end so that the issue can be solved as early as possible.
Below is the screenshot after we created and shared our video to the community forum.
 

 


Grace
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  • October 11, 2022

Hey @Dan L I’ve been chatting to the support team and it sounds like they were able to identify the issue and have sent you some info.

Hope it’s all back up and running now 😊


  • Navigating the Land
  • 1 reply
  • August 17, 2024

Yes, I encountered the same issue a few months ago on my health and fitness site. The VideoAsk widget appeared fine initially, but when clicked, it would only open a blank page with no option.

Here’s how I resolved it:

  1. Check Plugin Compatibility: Ensure that the VideoAsk plugin is compatible with your version of WordPress. Sometimes, plugin updates or WordPress updates can cause compatibility issues.
  2. Clear Browser Cache: Clear your browser’s cache and cookies. Sometimes, cached data can interfere with how widgets and plugins display and function.
  3. Update Plugins and Themes: Make sure all your plugins and themes are updated to their latest versions. Conflicts between outdated plugins or themes can often cause issues.

I hope it helps :)


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