Answered

Landscape to Portrait flow for each step / transition is showing & looks clunky On iPhone 13ProMax

4 years ago
Sep 9, 2022 5:43 PM UTC
4 replies
147 views

crzentz
Explorer

When I test my video ask, you see briefly the landscape video before it flipped to responsive. I know there was a bug fixed pushed from what I was told last month, but it appears that didn’t fix it on this device - I was just looking for an update on if a fix is in the que or if I have to just deal with the sloppy and launch?

Here is a sample

Best answer by Grace

Hey @crzentz I’ve just heard that the engineering team has deployed a fix for this, so hopefully you’re no longer experience the landscape flash now 🙏 let us know if you spot anything unusual though!

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Grace
Community Advocate
4 years ago
Sep 12, 2022 9:45 AM UTC

Hi @crzentz thanks so much for flagging this, I’m just checking with the team for an update on this bug for you 🐞 will let you know what I find out!

If cauliflower can become pizza, you my friend can do anything

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+5

Grace
Community Advocate
4 years ago
Sep 13, 2022 11:07 AM UTC

Hey @crzentz it looks like our engineering team is having trouble reproducing this issue, so they’re doing some investigating and hopefully we can get to the bottom of why it’s happening on some devices but not all 📲

If cauliflower can become pizza, you my friend can do anything

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C

crzentz
Author
Explorer
4 years ago
Sep 16, 2022 12:26 PM UTC

Thanks, Appreciate it as its holding up my launch.

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+5

Grace
Community Advocate
Answer
4 years ago
Oct 21, 2022 9:29 AM UTC

Hey @crzentz I’ve just heard that the engineering team has deployed a fix for this, so hopefully you’re no longer experience the landscape flash now 🙏 let us know if you spot anything unusual though!

If cauliflower can become pizza, you my friend can do anything

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