Answered

Urgent: An error 500 occurred on server

  • 15 March 2023
  • 3 replies
  • 62 views
Odilon Gonçalves

Hey Guys, Im desperate because Videoask stopped working here.

I have tons of videos collected with videoask. All of them are connected with my platform by APIs and embeding URL.

Today, feel hours ago, all of them have stopped and don’t play anymore, Even the oldest, as you can see here: https://museudapessoa.org/historia-detalhe/?id=42392.

I’m still colleting new videos, they can be played inside Videoask platform, but they don’t play anymore when the embed link is executed.

Are anyone with the same problem?

 

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Best answer by Grace 16 March 2023, 09:33

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3 replies

leandrooliv 
In a developed solution we have always been sharing links like this one and until yesterday it was running normally in the player. But today we noticed that it started to give an error "500" (An error 500 occurred on server).Ex. link: https://www.videoask.com/afz1ekc9wgf5os1zoncqs41urgfh4hwextx0acpcWe would like to know what could be happening, imagining that it is something from the environment (since the videos were always displayed) and normalization forecast.
john.desborough
Userlevel 7
Badge +6

@Odilon Gonçalves - there is nothing listed as issue on the status page for Videoask 

you may need to raise a support ticket. 

 

des

If your third coffee of the day is not helping you with your Typeform, maybe we can help you find your answers...
Grace
Rank
Userlevel 7
Badge +5

Hey @Odilon Gonçalves and @john.desborough thanks for posting here, seems like this is a bug 🐞 the team caught it last night (well depending on what part of the world you live in!) and have been working on a fix so hopefully this should be resolved! 

If cauliflower can become pizza, you my friend can do anything

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