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Problem with Payment

  • 6 October 2021
  • 7 replies
  • 57 views

Userlevel 1
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Hello,

 

I try to upgrade my plan and when eventually choose my plan I can’t proceed with the payment.
Im checking the box “I'm an EU-based business with a VAT number” however the system doesn’t recognize my VAT number at all. And I can’t proceed with payment unless I pay VAT in my order.

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Best answer by Liz 6 October 2021, 22:30

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7 replies

Userlevel 7
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Hi @abc1 Nice to see you here again! :) I would suggest reaching out to our billing team directly for this one so they can see why you’re VAT number isn’t working. They can be contacted here

Userlevel 1
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Dear Liz,

 

I sent two times my problem but unfortunately, noone has got back to me.
Eventually, I paid the VAT in order to manage to complete my order and publish my surveys.
 

Userlevel 7
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Hi @abc1 Our support team let me know they received your email, and I’ve asked them to move it up in the queue to help you out. :) 
 

If you don’t receive a response by tomorrow, let me know. 

Userlevel 1
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Everything is ok Liz, I just got a reply.

Thank you for your kind assistance.

Userlevel 7
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Glad to hear, @abc1 ! Were they able to fix the issue for you? 

Userlevel 1
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No unfortunately they can’t proceed fixing my issue, just to correct the system’s bug for future reference.

Userlevel 7
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Thanks for following up with us, @abc1 ! If we can help with anything else, let us know. 

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