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Billed by 1 year subscription but account still free


Hi, i have contact typeform via email but no responses because my account is free but i my credit card i got bill 1 year subcriptions. i find in the billing account nothing in there and my account still free account. and Typeform team bill me without my permission, Please help me! Please return my money!

Best answer by Gabi Amaral

Hello @appledeveloperacademyuc! Welcome to the Typeform Community.

First of all, I'm sorry for your situation. I would suggest reaching out to our billing team directly for this one so they can see what they can do for you. You can get in touch with them over here.

Wishing you a good day!  :blush:

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Gabi Amaral
Ex–Typefomer
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  • Ex–Typefomer
  • 1777 replies
  • Answer
  • November 3, 2021

Hello @appledeveloperacademyuc! Welcome to the Typeform Community.

First of all, I'm sorry for your situation. I would suggest reaching out to our billing team directly for this one so they can see what they can do for you. You can get in touch with them over here.

Wishing you a good day!  :blush:


Liz
Community Team
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  • Tech Community Advocate
  • 15035 replies
  • November 9, 2021

Hi @appledeveloperacademyuc Were you able to reach our support team? :grinning:


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