Answered

Billed for yearly plan by accident

  • 5 February 2024
  • 3 replies
  • 46 views
M

HI, 

I accidentally paid for the yearly plan while trying to pay for a monthly plan with an increased response limit as my card had already been selected. 

I would like to change my plan to a monthly plan and receive a refund for the remaining amount please. I am unable to contact billing, is there an email address or phone number I can reach?

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Best answer by Liz 5 February 2024, 10:07

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3 replies

Liz
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Userlevel 7
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Hi @MYn You can contact our billing team directly here for any issues related to your account and billing. 😀

Life is a series of awkward moments separated by snacks.
M

Hi @MYn You can contact our billing team directly here for any issues related to your account and billing. 😀

Hi Liz, how long can I expect a response in?

 

Liz
Rank
Userlevel 7
Badge +5

Hi @MYn It depends on which plan you’re currently on and their queue amount, but usually in about 24 hours! If you don’t hear back from them, let me know. Mondays are always a bit hectic. 😅

Life is a series of awkward moments separated by snacks.

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